Date of Birth: 06 May 1984
Gender: Female
Height: 5’1″
Weight: 97 lbs
Nationality: Filipino
Civil Status; Single
Natural Ability to work both alone or as part of a team
Extremely productive in a high volume, high stress environment
Has an assertive, optimistic and strong-willed personality
Familiarize the team with the customer needs, specififcation, development process, design standard, techniques and tools to support task performance
Assure that the team addresses all relevant issues within the specifications and various standards.
Actively encouraging, motivating and supporting agents to hit the sad target or even exceed
Handling escalated calls, complaints, questions and queries as necessary
Carrying out team meeting and actively participating in the monthly and weekly meeting
Communicates effectively to address all questions and create a harmonious working environment
Documenting general reports on each team members performance and target
Providing constant updates to ensure a good quality call, performing one on one coaching as needed
Ensure deliverables are prepared to satisfy the project requirements
Assistant Team Leader
Answers product question and queries of every agent assigned in the team
Ensuring that agents follow their schedules every day
Document general reports and assigned report as needed
Trains agent for any updates about the product and tools
Provide accurate solutions to resolved agent’s call
Talking to clients through a series of actions, over the telephone
Finding solutions to problems, be it through creating a desktop shortcut or fixing a wireless connection, creating and configuring emails
Working continuously on a task until completion or referral to another department
Rapidly establishing a good working relationship with other professional
Resolution Specialist – assists fellow agents with troubleshooting problems, take supervisor calls, evaluates teammates call, acting team leader if the team leader is not around.
Talked to clients through a series of actions, over the telephone.
Find solutions to problems, be it through creating a desktop shortcut of fixing a wireless connection, creating and configuring emails
Replaced parts as required
Configured broadband modems and router
Provided support, including procedural, documentation
Followed diagrams and written instrctions to repair a fault or set up a system
Worked continuously on a task until completion
Rapidly establishing a good working relationship with other professionals in order to make necessary repairs