Photo

Frida Luz E. Ambong

Age

34


Skills

and have excellent written and oral communication skillsCaregiverMultitasking SkillsProficient in broadband connection and computersTechnical Support Skillstime management skills

Candidate type

Other service and manufacturing

Years of experience

12


Certification

Diploma in Computer Studies - Major Multimedia and Internet Live-in Caregiver Bachelor of Science in Business Administration major in Marketing Management

Date of Birth: 06 May 1984

Gender: Female

Height: 5’1″

Weight: 97 lbs

Nationality: Filipino

Civil Status; Single

Natural Ability to work both alone or as part of a team

Extremely productive in a high volume, high stress environment

Has an assertive, optimistic and strong-willed personality

 

Education

1994 - 1997 Primary at Andres Bonifacio Elementary School -1
1997 - 2001 Secondary at La Consolacian College

Experience

15 Nov 2010 - 19 Mar 2018 Team Leader at Panasiatic Call Centre Incorporate

Familiarize the team with the customer needs, specififcation, development process, design standard, techniques and tools to support task performance
Assure that the team addresses all relevant issues within the specifications and various standards.
Actively encouraging, motivating and supporting agents to hit the sad target or even exceed
Handling escalated calls, complaints, questions and queries as necessary
Carrying out team meeting and actively participating in the monthly and weekly meeting
Communicates effectively to address all questions and create a harmonious working environment
Documenting general reports on each team members performance and target
Providing constant updates to ensure a good quality call, performing one on one coaching as needed
Ensure deliverables are prepared to satisfy the project requirements

15 August - 15 November 2010 Subject Matter Expert at Panasiatic Call Centre Incorporate

Assistant Team Leader
Answers product question and queries of every agent assigned in the team
Ensuring that agents follow their schedules every day
Document general reports and assigned report as needed
Trains agent for any updates about the product and tools
Provide accurate solutions to resolved agent’s call

14 Dec 2009 - 11 June 2010 Technical Support Representative at Convergys Philippines

Talking to clients through a series of actions, over the telephone
Finding solutions to problems, be it through creating a desktop shortcut or fixing a wireless connection, creating and configuring emails
Working continuously on a task until completion or referral to another department
Rapidly establishing a good working relationship with other professional

15 Oct 2006 - 28 Nov 2009 Technical Support Representative at Teletech Holdings Inc.

Resolution Specialist – assists fellow agents with troubleshooting problems, take supervisor calls, evaluates teammates call, acting team leader if the team leader is not around.
Talked to clients through a series of actions, over the telephone.
Find solutions to problems, be it through creating a desktop shortcut of fixing a wireless connection, creating and configuring emails
Replaced parts as required
Configured broadband modems and router
Provided support, including procedural, documentation
Followed diagrams and written instrctions to repair a fault or set up a system
Worked continuously on a task until completion
Rapidly establishing a good working relationship with other professionals in order to make necessary repairs